Frequently asked questions
If you're thinking of working with us and have some questions you'd like to ask, we're open to answering anything you'd like to know. Chances are we've been asked certain questions before, so we've compiled a few common responses:
So, here are a few of the things we do (non-exhaustive):
• Branding
• Marketing
• Infographics
• Digital/web design
• Packaging
• Customer centric research
• Book design
• Art direction
• Illustration
• Copywriting
• Workshops
• Photography
Okay, so we’d like to help you get your head around this subject of brand, to understand that branding is foundational to your identity and how your customers view your service or product – and that’s true across all your platforms. We’re good at uncovering the most important values and thinking of ways that can help you stand out from the crowd. We then feed this back as visual ideas, brand logos and imagery that you'll recognise as 'you'. In this exercise we apply creative thinking across all sorts of media, things that can help you reach customers beyond the basics of your website and business card. We like to scope out lots of ideas of how we can create a communication strategy that’s right for your brand. Sometimes that means exploring how your brand would interpret at an event or what sort of cross promotion you could do.
But… we need to know all about you first, which is why we prefer to run a workshop with you before we start designing (see below for more on workshops).
Yes, we can. If you want design for digital platforms, we do lots of it and can help you with yours. We have a host of fabulous bespoke web, app and tablet design projects under our – metaphorical – belt. We’re also intrinsically linked to teams of web codey type people – these are the guys who are technically brilliant at building digital stuff. We’re the people who design the visual element and user interface and experience, and that needs to be right, clever and creative for the tech guys to get to the business of development. Just don’t mistake us for web ‘developers’.
For us, it’s important to first make sure we have a clear understanding of your brand and values. Then we can create you a complimentary website that will really be appreciated and clearly understood by your customers. Your users typically take about 10 seconds to assess your website. So it makes complete sense to us, to bring your users into the picture, as we are not just about making something look good – it has to be simple and easy to use too. That way, visits to your website can start turning into tangible business for you.
Note: We’re often used by web developers as a specialist outsourced web design service. You may have an expert web developer or digital company that you prefer to use – in which case we’d be more than happy to discuss providing design, PSDs and wireframes to them.
Packaging is often the first touch point that customers have with your product. The power of design is crucial in communicating what it is, what it does and why they should buy it. It’s obvious that if it can look and feel better than the product next to it, then yours has a good chance of being selected! Sometimes it’s subtle practical tweaks to existing packaging that can make the difference to a sale, other times it takes a clued up marketing approach to give you the edge. Because we do brand and marketing really well, we can reflect this through the design of your labels, packs, bags, boxes, jars, cans or bottles.
Our experience is mainly with the graphics and branding, and we work with 3D and box designers to design the complete package. Being used to designing for supermarket products, we can design for film wraps, cartons, inner and outer packaging, and even bespoke shaped packs for unusual products. But before you do anything, we advise you do a competitor review and some buyer research (we can do this for you) – this helps us set the scene and be completely informed about your product and its market.
To be honest, our packaging designs have a really good track record for increasing sales. We know how shelf presence can command a second look and ultimately a pick-up – that’s what you’re really looking for. We’re also able to help you maintain your orders with sales and marketing retailers. That’s often how you communicate your values and USPs, drum up sales and keep them interested. Sales presenters and presentations are key to the setting of your brand.
This isn’t rocket science, but what we do is intelligent, informed and practical reasoning behind why we design what we design. We do have a good range of tools and techniques to help you experience and analyse your own service and product from your customer’s point of view. Business model canvas and service blueprint are two such tools. Some might describe us as business designers, others may be familiar with the term service designers.
Before you jump into a business idea, brand or marketing plan, we’ll scope out the costs and the return on investment. We might even end up suggesting new and innovative ideas for doing things differently.
Fundamentally, we aim to represent the voice of your service user, placing their experience of it into the core of your business. This makes a better branded and designed product that they can engage with. Knowledge is power and the more we know about the users, the better we can design for business. Though we don’t claim to be business consultants per se, we can bring our experience in commercial, retail, domestic, financial and charity sectors to a world of new business development, by putting the customer in the centre. Anyone can do research and gather data, it’s the intelligent interpretation and what you choose to do with it that makes the real impact.
Note: We’re often invited to provide insights research and service design projects and training, that are not linked to any further brand or marketing work. We enjoy this work and are happy to deliver it without any further links to design work.
Nearly all of our design projects start with a workshop and it might just be a simple hour together around a white board for a meeting of minds. Typically it’s a morning session, where we invite you to join us as we look at things like your business model and your customer journey, your competitors, your values, etc.
At our workshops, we ideally want to talk through your business, so we can understand what you’re all about and to see if your current business model is a good one or if it could do with some looking at. Understanding your business on a deeper level will help us create a brand that increases profitability and improves your customers’ experience – this ultimately will boost customer retention.
To be honest, every day we have quote requests coming through our website, from people that are looking to sound us out for cost. Though we appreciate that cost is a factor in choosing the right design agency, we want to be honest with you! If you’re looking for the cheapest quote, then you will easily find someone cheaper than us. We are not Robin Reliant, nor are we Rolls Royce! We are Rose-Innes – we are the Lexus of brand agencies. How about your brand? What are you all about and what type of company do you want to work with to develop your business?
This depends entirely on what you want us to do – every project is different.
• Whether it’s a rebrand or you’re starting from scratch, projects can take anywhere from six weeks to three months, but it could take more.
• A website can take anything from two to 10 weeks.
We’d like you to be completely satisfied with our speed and timing of service, so if you need a job done super fast, please don’t hide. This is a two-way project and we need your feedback. The quicker you can get back to us, the faster we can deliver the end product to you. We like to think that we can be reactive to our projects and get them delivered in the right time frame.
After the quote has been prepared and approved, and the deposit received we can make a start and put a date in for the workshop. But before the workshop, you’ll be invited to join your very own project online through our system called Basecamp. This is linked to calendar dates, timings, schedules and discussions about your project, so you’re involved at every stage and can see all the comments from the team as we go.
All work is timed and managed by the senior designer allocated to your job. We’ll keep you informed right the way through – and we’ll be on your case about things you need to supply us with. This will make sure all work is finished on time. It’s likely we’ll meet with you a few times over the course of the job, to present you designs, show you developments and keep any other complimentary products, like web or packaging design, in line with the overall project. You may ask us for an update on costs or timings at any point. Final project delivery is accompanied by the final invoice.
It doesn’t end there though. We’d like to help promote you through our social media networks too, so with your permission we would tweet and Facebook your project and maybe even showcase it on our website.